1. Only products purchased on www.germaine–de–capuccini.com.sg may be processed for a refund or replacement. We cannot process refunds or replacements for items purchased from another stockist.
2. If our logistics partner has been asked to leave a parcel outside your residence, and it is stolen or you are unable to locate it, we are unable to refund the order amount. 
3. Returns/exchanges can only be done within 30 days from the date of receipt if items are returned in the original packaging, with no damages whatsoever.
4. Please note that you will have to bear the return shipping costs if the reason for return/exchange is not due to damaged/incorrect/missing items.
5. We do not bear responsibility for personal damages to an item. If the item was personally dropped, spilled, misused, etc., we cannot issue a refund. 

If you would like to go ahead with the return/exchange, please contact us at hello@germaine-de-capuccini.com.sg with the following information:  

1. Order reference number 
2. A picture of the item(s) you would like to return/exchange 
3. Reason for return/exchange 
4. Specify if you would like a refund or exchange 

Our customer service team will confirm receipt of your email and advise if your request is eligible.